How we work
From the first site walk to the follow-up on every shift: how we plan, document and correct the work in your facility.
How We Operate
A proven methodology that guarantees consistent results and exceptional client satisfaction.
At Simple Service, we believe commercial cleaning excellence comes from repeatable systems. From initial consultation to regular inspections, every step is designed to deliver consistent cleanliness to your facilities across Montreal, Toronto, and Vancouver.
Our Operational Pillars
Goal-Oriented Approach
Every engagement starts with a clear understanding of your specific objectives and expected outcomes.
Dedicated Teams
Trained teams assigned to your facility to ensure consistency and familiarity with your space.
Flexible Scheduling
Services available 24/7 to accommodate your operating hours without disrupting your business.
Quality Assurance
Regular inspections and detailed reporting to maintain the highest standards.
Transparent Communication
Dedicated points of contact and regular updates on all aspects of our service.
Rapid Response
Protocols in place to quickly address urgent requests and unexpected situations.
Our 5-Step Process
Initial Consultation
Complete assessment of your needs and space.
Custom Plan
Development of a tailored cleaning plan.
Team Assignment
Selection and training of a dedicated team.
Execution
Implementation of services according to established standards.
Ongoing Monitoring
Regular inspections and adjustments based on your feedback.
Service Structure
A clear hierarchical organization that ensures accountability and excellence at every level.
Our organizational structure ensures every client benefits from a dedicated point of contact, consistent supervision, and responsive support — whether you manage an office in Toronto, a warehouse in Montreal, or a retail space in Vancouver.
Our Service Hierarchy
Operations Management
Strategic oversight of all accounts and resource coordination across regions.
Account Managers
Dedicated point of contact for each client, responsible for satisfaction and communication.
Site Supervisors
On-site presence to lead teams and ensure quality standards are met.
Cleaning Teams
Trained and certified staff, equipped with industry-leading tools and products.
Service Tiers
Essential
- Regular cleaning
- Floor maintenance
- Waste management
- Surface sanitization
Premium
- Everything in Essential
- Deep cleaning
- Window maintenance
- Monthly reports
- Priority support
Enterprise
- Everything in Premium
- Dedicated manager
- Custom response-time guarantee (SLA)
- 24/7 emergencies
- Quarterly audits
Support Channels
Multiple ways to reach us ensuring a quick response to your needs.
Proof of Process
Complete transparency through rigorous documentation of every intervention.
We believe trust is built on transparency. That's why every task performed by our teams is digitally documented — with timestamps, photos, and detailed reports sent directly to your manager.
Our Documentation Methods
Digital Checklists
Every task is documented with timestamp and electronic signature from the technician.
Photo Documentation
Before/after photos for key areas, archived and accessible on request.
Analytics Reports
Dashboards with performance metrics, trends, and comparisons.
Activity Logs
Detailed records of work hours, products used, and tasks completed.
Report Types
Daily Report
- Tasks completed
- Technician notes
- Photos (if applicable)
- Issues reported
Weekly Report
- Weekly summary
- Completion rate
- Incidents
- Corrective actions
Monthly Report
- Complete analysis
- Performance metrics
- Recommendations
- Improvement plan
All reports and documentation are available upon request.
If requested, we can set up automatic delivery of detailed reports — including timestamped photos, checklists, and supervision summaries — directly to your facility manager after every visit.
Quality Inspections
Regular Inspections
- Daily inspections by site supervisor
- Weekly audits by account manager
- Monthly evaluations with scoring
Evaluation Criteria
- Overall cleanliness and appearance
- Adherence to established procedures
- Attention to detail
Detailed Reports On Request
All our clients receive regular service reports with photos, performance metrics, and recommendations.
Request More InformationEscalation Process
A structured system to ensure every concern is addressed quickly and effectively.
At Simple Service, we know issues can arise even with the best processes. That's why we've built a transparent escalation system with defined response times, from site supervisor all the way to senior management.
Quick Response
Acknowledgment of any request within 1 hour
Clear Escalation
Transparent process with defined timelines
Guaranteed Resolution
Follow-up until complete satisfaction
Escalation Levels
First Contact
For routine requests and minor adjustments. Immediate on-site resolution.
Level 2 Escalation
For issues unresolved at level 1 or requiring additional resources.
Level 3 Escalation
For complex situations requiring management intervention.
Executive Escalation
For critical situations affecting client relationship or major operations.
How to Report an Issue
By Email
Email your site supervisor or [email protected] for a prompt response.
By Email
Email your account manager for non-urgent requests.
Emergencies
For emergency situations (hazardous spills, safety risks), contact our 24/7 emergency line immediately.
Transition Support
Switching cleaning providers has never been easier. Our structured process ensures a seamless transition.
Whether you're dissatisfied with your current provider or simply looking for better value, our dedicated transition team manages the entire process — from initial audit to ongoing optimization — to minimize disruption to your operations.
Why Switching Can Be Beneficial
Better Quality
Higher standards and more rigorous processes.
Better Value
Competitive pricing without compromising quality.
Better Service
Proactive communication and quick response.
Our 4-Phase Transition Process
Assessment
Week 1- Complete facility audit
- Existing contract analysis
- Specific needs identification
- Risk assessment
Planning
Week 2- Transition plan development
- Implementation timeline
- Resource allocation
- Stakeholder communication
Integration
Weeks 3-4- Dedicated team training
- Facility familiarization
- Procedure implementation
- Protocol testing
Transition
Week 5- Operations transfer
- Intensive supervision
- Real-time adjustments
- Final validation
Our Transition Guarantees
Zero Disruption
We commit to ensuring the transition does not affect your daily operations.
Overlap Period
If needed, we can coordinate with your current provider for a smooth handover.
Dedicated Manager
A transition manager will be your single point of contact throughout the process.
Satisfaction Guarantee
If you're not satisfied within the first 30 days, we'll work tirelessly to correct the situation.
Ready to Make the Switch?
Contact us for a free consultation and discover how we can make your transition easy and stress-free.
Schedule a ConsultationResponsible Cleaning
Certified products and sustainable practices that protect occupant health and reduce environmental impact.
At Simple Service, cleanliness shouldn't come at the cost of the environment. Our responsible cleaning program uses EcoLogo-certified products, energy-efficient equipment, and waste-reducing practices — without compromising service quality.
The 6 Pillars of Our Program
EcoLogo-Certified Products
We exclusively use EcoLogo-certified and EPA Safer Choice-compliant products. These are biodegradable, free of harmful VOCs, and safe for your building occupants.
Water Conservation
Our low-water equipment and microfiber techniques reduce water usage by up to 70% compared to traditional cleaning methods.
Responsible Waste Management
We sort cleaning waste, recycle product containers, and minimize landfill-bound waste at every facility we service.
WHMIS & Health Canada Compliance
All our products meet WHMIS requirements. Our disinfection protocols follow Health Canada guidelines for cleaning and disinfecting public spaces.
Occupant Health First
We offer fragrance-free, hypoallergenic, and low-VOC options for sensitive environments like medical clinics, daycares, and offices.
Sustainable Practices
From reusable microfiber cloths to energy-efficient equipment, we invest in practices that reduce our environmental footprint at every level.
Our Concrete Commitments
Certifications & Compliance
EcoLogo
Recognized North American environmental certification for reduced-impact cleaning products.
EPA Safer Choice
EPA program identifying products with safer chemical ingredients for human health and the environment.
Health Canada
Our disinfection protocols follow Health Canada guidelines for cleaning and disinfecting public spaces.
WHMIS / SIMDUT
Mandatory training for all team members on safe handling of hazardous materials in the workplace.
Ready for Greener Cleaning?
Request a free quote and discover how our responsible cleaning program can be tailored to your facility.